HOW ARE WE OF BENEFIT
Hebron’s approach to customer coexistence creates:
• Customer value propositions that attracts customers because it solves an important need for them.• Clarity in your thinking so that you can navigate through the countless complexities your business face and therefore focus on what really matters – your customers.
• Inspired employees who are willing to go above and beyond of what is expected of them because their work provides them with a sense of fulfilment.
1Creating Focus and Drive
We build a clear understanding of and help articulate why your business exists and the direction in which it is heading – a point of TRUE NORTH. This focus increases the internal drive and commitment you, your people and your customers have towards the business. It’s this drive that many consider to be the force that will allow you to push through the toughest of times.
2Understand the "Market in the Gap"
Research indicates that many businesses fail because there is no “market for their product or service”. In short: there are no buyers for what they offer. Together with Hebron you will be able to better understand and quantify what your customers' real needs are, how important those needs are to them, how many customers have those needs and, of course, how you should respond to them. Achieve this understanding before occurring large costs.
3Creating innovation and disruption
Innovation and disruption are not limited to technology solutions. Rather, these concepts are perceived in the minds of customers. By coexisting with your customers, you start to understand their needs at such a deep level you can solve for something that they were not even aware of or in a manner they never thought possible. In doing so your business would be perceived as innovative and disruptive and you will create market solutions that would set you up as a market leader.
4Total control over your Operations
Having control over every single aspect of your business allows you to focus on the things that will drive your business forward. With our intuitive business designs you can visualise every single aspect of your business and build experiments (before actual, expensive execution) without endangering your business's existence in terms of risk and costs.
5Peace of mind through Responsibility
With a detailed business design, you can assign and measure responsibility for every action needed to be taken to create the value promised to customers.
6Power in People
An engaged and inspired team will be willing to tap into their full potential to address the cause of the business. Fully engaged employees and “happy” employees are up to 200% more productive. When things however go wrong and trauma is experienced by an individual in the team Hebron will be able to professionally assist the individual to effectively navigate through the difficult time.
What does a business that coexists with its customers look like?
It is a business where its people are excited to go to work. They have clarity on what needs to be done, for which customers and why. Customers can sense this as the brand goes deeper than just the products. Its people are confident in the abilities they have and most importantly, they are fulfilled with the contribution they’ve made for the day. Customers respect this and will do business with them, even at a premium.
Dewald Olivier (Director: Hebron)